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  6. TOEIC Listening & Reading in Secure Program Guidelines

TOEIC® Listening & Reading Test

TOEIC® Listening & Reading in Secure Program Guidelines

Notes on Application

Please confirm and consent to the Privacy Policy of IIBC and TOEIC® Listening & Reading in Secure Program guidelines before you apply for the TOEIC® Listening & Reading in Secure Program.

  1. In case of the “Random Selection,” only those who received the email which notify them of being selected can take the test.
  2. If you arrive at the test center without both one identification photograph and a personal identification accepted by the Institute for International Business Communication (“IIBC” hereinafter), the test administrator will not admit you and you cannot take the test. The test fee will not be refunded in such cases. Be sure to check the items you need to bring with you on the test date before applying.
  3. You are not allowed to change the test date and time once the application is submitted. No one can take the test on behalf of a registered test taker. We cannot refund the test fee once payment is made.

    However, in case of the “Random Selection,” we will refund the test fee for those applicants who were not selected this time. (If you applied for the test using the voucher, your voucher code is effective for the application for next tests.) We will not refund the test fee for those applicants who were selected.
    If you apply for the test on the same date (AM and PM sessions) using the multiple IDs and are selected as a test taker for both sessions in duplicate, the test fee is not refundable.

  4. If you are a minor, please obtain the consent of your legal guardian.
  5. If you are aged 12 or under on the test date, you will be required to take the test in the room specifically for younger examinees.
    If your family member also plans to take the test at the same test site, please contact the IIBC Test Operation Center by the application deadline.

    However, in case of the “Random Selection", your inquiry does not guarantee that you can take the test. Please note that there is a possibility that only one or all of your family members may or may not be selected.

  6. If you have visual, hearing or orthopedic impairment, please contact the IIBC Test Operation Center before you apply. Depending on the circumstances, your application may not be accepted.

    However, in the situation where we have placed limits on the number of applicants, or in case of the “Random Selection,” depending on the availability of test centers, we may not be able to provide an environment that meets the requests of persons with disabilities, and therefore you may not be able to take the test.

  7. Please accurately enter your name and date of birth as listed on your family register.
  8. The application process is completed after you have gone through all prescribed application procedures and have paid the test fee. Only when all prescribed application procedures have been completed, a receipt of application will be sent to you by e-mail. (We will use the e-mail address you registered when you applied.) Please keep this e-mail until you receive your test results. In some cases e-mails do not reach test takers because an incorrect e-mail address was registered. Even if our e-mail regarding receipt of application does not reach you, we will consider your application to be complete. If your application is complete, you will see the word ”Completed” on the payment status screen on the “Application History (detail)” in TOEIC Application Site. Please make sure to confirm the status of your application.

    However, in case of the “Random Selection,” the test takers will be selected at random from all applicants, who have completed the application and payment procedure. As the result of random selection, only those who received the email which notify them of being selected can take the test. When you complete the application on “Random Selection”, the application confirmation email will be sent to your email address, which you registered upon applying for the test. However, this does not mean that the test contract has been concluded.

  9. After you have completed all prescribed application procedures, you will be notified on test center which you will take the test by an admission ticket with the information printed. If you would like to change the test site, please contact the IIBC Test Operation Center from the Wednesday eighteen days to the Wednesday four days before the test date. If seats are available at the test site you would like to change to, you may be able to change the test site. Note that you cannot change the test centers within the same test site nor designate a specific test center. Additionally, if the Wednesday eighteen days before the test date or the Wednesday four days before the test date is a holiday, the deadlines for completing these procedures will change. Contact the IIBC Test Operation Center for specific information.

    The “test site” is an area classification set up by the IIBC Test Operation Center. You can choose the test site when you apply. We designate the test center within the test site you chose and notify you by printing the information on the admission ticket. In some cases, there may be more than one test area within a prefecture.Check the test date schedule for your desired test area before applying.

    However, in the situation where we have placed limits on the number of applicants, we will not accept any requests regarding changes of test sites after the application deadline.

  10. All answer sheets completed by examinees on the test date will be scored except in the cases stated below.
  11. After we receive the applications, we may announce important notes regarding each test on our official website as "Important Notice". Please check the "Important Notice" prior to taking the test.

Information for Legal Guardians

If an inquiry is made by a legal guardian of the test taker, we will reply by telephone using the telephone number on the application after confirming the person inquiring is a legal guardian of the test taker.

Admission Ticket

The admission ticket is mailed about 2 weeks in advance of the test date. All the information you need for taking the test can be found under the heading of "Test Information" at the TOEIC Application Site. (Please see "Reviewing Your Admission Ticket Information" for further details.) If you do not receive your admission ticket and are unable to check the information through the website, the test taker himself or herself should be sure to contact the IIBC Test Operation Center during the period of inquiry for undelivered admission tickets designated for every TOEIC Listening & Reading in Secure Program, as stated in the schedule.
We do not accept any changes of test date or refund any test fees on the grounds of undelivered admission tickets (Japanese).
For group applications, we can send the admission tickets to the company/school if that is preferred.

IIBC Test Operation center 03-5521-6033
Period of inquiry for undelivered admission tickets 10:00 - 17:00 (Except Saturdays, Sundays, and public holidays)
Test day 8:00 - 14:35

Test Fee

Test Fee JPY7,810（incl. tax）
  • Once paid, the test fee cannot be refunded.
  • Pay by credit card, convenience store (Seven-Eleven, Lawson, Ministop, FamilyMart, Seicomart), or Rakuten ID Checkout.
  • Please inquire directly with your group representative for payment of test fees and prices set by the company/school.

General Notes on Taking the Test

Only test takers who have completed all prescribed application procedures are allowed to enter the test center. No waiting room is available for persons accompanying test takers.

Schedule
A.M. adm.		  9:25～ 9:55　Check-in time
 9:55～10:20　Test explanations・Listening audio check
10:20～12:20　Test
12:20～12:35　Collection of test books and answer sheets
12:35 (Approximately)　Exit from test room
  • You will not be admitted and you cannot take the test if you do not check in by 9:55. Note that your test fee will not be refunded if this happens.
  • There will be no break after 9:55. You are not allowed to leave the test room after 9:55.
Schedule
P.M. adm.		 14:05～14:35　Check-in time
14:35～15:00　Test explanations・Listening audio check
15:00～17:00　Test
17:00～17:15　Collection of test books and answer sheets
17:15 (Approximately)　Exit from test room
  • You will not be admitted and you cannot take the test if you do not check in by 14:35. Note that your test fee will not be refunded if this happens.
  • There will be no break after 14:35. You are not allowed to leave the test room after 14:35.
What to bring Please refer to your admission ticket for details.
  1. Your admission ticket
  2. One identification photograph（ Refer to the guidelines written on the admission ticket PDF )
  3. A valid photo ID proving your identity:
    Driver’s license issued in Japan, student ID issued in Japan, passport, individual number card, basic resident register card, certificate of alien registration, resident’s card, special permanent resident certificate, driving record history certificate, disability certificate (physical/mental)
    • You will not be admitted on the day of the test and you cannot take the test if you fail to bring both one identification photograph and a valid photo ID proving your identity.
      Your test fee will not be refunded in such cases.
    • Photocopies/photographed images of the above will not be accepted.
  4. Writing instrument
    HB or #2 pencil or mechanical pencil, eraser
    • We cannot score your answer sheet if you use other writing instruments.
  5. Wristwatch
    • Use of smartwatches and wearable devices in the test room is prohibited.
  6. Face Mask
Precautionary measures against the coronavirus
  • Please check your temperature upon arrival, and check the box of "Health Condition on Test Day" on your admission ticket if your condition has been suitable to take the test. The checkbox must be marked to be able to take the test.
  • Please refrain from taking the test if you have any symptoms including a fever, a cough, a sore throat etc.
    If you have a fever, you will not be allowed to take the test.
  • Always wear a mask while you are at the test center and during the test. Test takers without a face mask will not be allowed to take the test. You will be asked to take off the mask at a reception desk for personal identification.
Cautions ■ Responses to violations
  1. If you fail to follow the directions below, engage in any of the prohibited acts, or if any question arises about the validity of answers, the following measures may be result:
    • Warning from staff
    • Dismissal from the test site during the test
    • Checks of belongings
    • Your answers not being scored
    • Disqualification from taking any test which IIBC or ETS administers
    • Cancellation of any test scores administered by IIBC or ETS (including those previously awarded)
      In the case test results are cancelled, if any inquires are received from a company, school or other organization regarding scores, we will notify to organization that the scores have been cancelled.
  2. Proctors may walk around the test room to maintain an appropriate test environment and to check if any prohibited acts occur.

■ Cautions

  1. You will be notified of your test center by an admission ticket sent separately with the corresponding information printed on it. Follow the instructions printed on the admission ticket. Some test centers are subject to access restrictions (e.g., you may be prohibited from coming to the center by car, motorcycle, or bicycle).
  2. Please do not contact the test center regarding the TOEIC test or test administration.
  3. Please follow the instructions of the proctor at the test center.
  4. No food allowed in the test room, including gum and candy.
  5. Wear clothing that will be comfortable under various temperatures. It may not be possible to adjust the temperature of the test room in accordance with test takers' requests.
  6. IIBC shall bear no responsibility for any losses or damages at the test center, including, but not limited to, accidents, injuries, thefts, and troubles. However, this shall not apply if there is any reason attributable to IIBC.
  7. For cellular phones and other electronic devices (e.g. audio player, PC, video game console, electronic dictionary, electronic organizer), please make sure to turn off alarms and all other similar settings of such devices and turn the switch off, from the closing time of the check-in, until exiting from the test room.
  8. Please refrain from talking on the phone in the test room.
  9. If anything in your possession makes an alarm sound or your phone rings during the test, you will be dismissed from the test site.
  10. We shall not bear responsibility for any troubles that arise between test takers.
  11. The following actions are prohibited at the test center:
    1. All acts that can be considered photography, video recording, audio recording, and copying
    2. Writing outside of the designated space on answer sheets or on a test book or other materials
    3. Removing a test book and/or answer sheets from the test room by any means and/or disclosure of test question contents
    4. Reproduction of test question contents by any means in whole or in part (not limited to English) in a state available for browsing or listening by the general public via Internet, TV, radio, e-mail, documents, lectures or any other possible means
    5. Acts of taking the test with help from others
      • Cheating
      • Taking the test in place of a registered test taker
      • Offering or receiving assistance during the test
      • Taking the test fraudulently and any other acts that are considered dishonest
    6. Acts of taking the test over the designated testing time
      • Looking through test contents before the test start time or answering questions after the test finishes
      • Looking through reading test contents during the listening test or looking through listening test contents during the reading test
    7. Acts of sabotage (e.g. acts of violence, damage to property, acts of causing trouble to other examinees)

Official Score Certificate

  • Test results (Official Score Certificate) will be mailed within 30 days of the test date to test takers using a sealed envelope marked “親展 (confidential)”.
  • If you do not receive your Official Score Certificate within 35 days of the test date, please contact the IIBC Test Operation Center within 65 days after the test date. Any notice of undelivered certificate submitted later than 65 days after the test date will be considered a request for reissue and the fee for reissuing a certificate must be paid.
  • If you wish to request the reissue of an Official Score Certificate, please apply via the internet and pay the fee or send us the necessary documents within 2 years of the test date. (We do not reissue the Official Score Certificate for any test administered over 2 years ago.)
  • For group applications, the group representative can request that the Official Score Certificates be sent directly to the company/school. In addition, test results and individual data (registration number, name, date of birth) will be provided to the group’s liaison department as well as to each test taker.

Cancellation or Discontinuation of Test

  • We may cancel the test if events outside of our control (e.g. earthquake, tsunami, other natural disasters, strike, outbreak of infectious disease) cause difficulty in securing the test centers, blackouts or other circumstances, such as disorder related to transportation, communication, or distribution. If we cancel the test, notifications will be posted on our official website. If troubles with sound arise during the listening test (audio equipment failure, etc.) the test may be stopped if the proctor judges the trouble to be a hindrance in continuing the test. If this happens, the time of end of test will be delayed.
  • Those planning to submit Secure Program scores to various organizations and institutions should apply for the test well in advance. Secure Program may be cancelled or postponed due to unforeseen circumstances. We assume no responsibility for any inconvenience, cost (except test fee) and other personal losses incurred by test takers due to cancellation or postponement of test administration.

Privacy Policy

  1. Intended Use and Provision of Personal Information
    Your personal information obtained from the TOEIC® Listening & Reading in Secure Program will be used for registration, identification of test takers, administration/planning/improvement of the TOEIC® Listening & Reading in Secure Program, ascertainment of the status of TOEIC test utilization, improved precision of test programs, preparation of materials for improvement of English proficiency, scoring/issuing/reissuing/delivery of test results, information sharing, conducting questionnaires, information provision on IIBC business and new business, and communication by telephone/e-mail/postal mail to achieve the purposes described above.
  2. Provision of Personal Information to Third Parties
    The IIBC provides your personal information and secure program test answer to ETS in the United States of America, the test developer. Personal information collected will not be provided or disclosed to any third parties except in the cases mentioned above or the cases enumerated under Article 23, Paragraph 1 of the Personal Information Protection Act.
  3. Outsourcing of Personal Information Processing
    The IIBC entrusts handling of acquired personal information to sub-contractors within the scope prescribed in “1. Intended Use and Provision of Personal Information”, as necessary to achieve the purpose for which the information is being used. In such a case, a confidentiality agreement shall be signed by the sub-contractor.
  4. Inquiries
    To request clarification regarding the purpose of use of personal information provided to the IIBC or the disclosure, correction, addition, partial removal, suspension of use, deletion, or suspension of provision of such information to third parties, contact the IIBC or refer to the “Privacy Policy” on our official website.
    Regarding the reissue of an Official Score Certificate, please refer to the “Reissue” page on our official website.
  5. Consent to Privacy Policy
    Please confirm and consent to the Privacy Policy of IIBC and TOEIC® Listening & Reading in Secure Program guidelines before you apply for the TOEIC® Listening & Reading in Secure Program.

Chief Privacy Officer
General Manager of SP Division
The Institute for International Business Communication

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